Performed primary and secondary research to identify pain-points of finding gigs for customer-support representatives (bees) and problems around sourcing, managing and performance measurement of bees for enterprises (beekeepers).
Based on the research, we identified the features required to facilitate the marketplace and defined the scope for the minimum viable product (MVP). Next, we fleshed out the business and technical requirements for the MVP features.
The primary challenge with double-sided platforms is the communication and interaction between the two user types. We approached it by creating high-level user flows for both and then detailing out sub-processes while ensuring the communication and data flow between the two flows doesn't break.